Below are frequently asked questions, you may find the answer for yourself.
Currently, we do not offer international shipping. We are focused on providing an exceptional service for our UK customers and hope to expand internationally in the future.
Orders typically arrive within 3-5 business days after processing. We ensure that every piece is handled with care and dispatched swiftly, ensuring your jewellery reaches you as quickly as possible.
We accept payments via Bank Transfer, Stripe, and Cash on Delivery (available for in-store purchases). Our secure payment systems ensure a smooth and protected transaction for all your purchases.
Yes, purchasing from Gold Factory is entirely secure. We use encrypted systems to protect your payment and personal information. Feel confident knowing that we prioritize your privacy and security with every transaction.
Placing an order is simple. Select the item you wish to purchase, choose your desired specifications, and proceed to checkout. You can either check out as a guest or create an account for faster future purchases.
We understand that things can change, and we strive to accommodate our customers as best as possible. Orders can only be canceled or amended within 2 hours of placement, as we begin processing your order shortly after purchase to ensure timely delivery. After this window, changes or cancellations cannot be made.
As a convenience to our online purchasers, we may also offer them the convenience of being able to keep their personal information (but not their credit card information) stored in an online profile or customer account. This will make shopping easier for our repeat customers, as they will not have to re-enter their information every time they make a purchase. Users who choose this option will select a password, which will be the only way this information can be accessed, and they will be able to modify, change, or correct their information at any time. Customers who want to delete access to their online profiles can do so by calling customer services on (+44) 1753 536800, alternatively you can email us at Goldfactory_sl@yahoo.com
We can deliver nationwide orders within 7 working days on clearance of payments. And the progress of every order can be easily tracked at any time by using our on-line Order Tracking facility
For hygiene reasons, nose studs, earrings and body jewellery will not be returned or exchanged.
For any return of goods we do not take any responsibility for goods lost or damaged before it reaches our office.
All goods returned are liable to 100% deduction of making charges, stone weights and a further 3% credit card surcharge if payment was made by credit/debit card.
Any Items made or altered to order will not be returned or exchanged.
Should you wish to exchange an item, we are happy to help. Please contact our customer service team within 30 days of receipt for more details on how to proceed with an exchange.
To modify any details of your purchase, simply visit the item page and click the “Need details, adjustments, or bulk options? Chat with us today” button. Our team will be happy to assist you with any customizations or changes.
